Frequently Asked

Questions (FAQs)

How can I place an order?

You can purchase PARTHENONSHOP products from the main menu categories-subcategories of the homepage. Mouse over the category and you will be able to view the category along with its subcategories. You can find all ParthenonShop products there. Alternatively, you can buy products directly from the product’s place of origin section, the recommended recipe section and the ready made basket section.

Can I change my order?

You can change your order within 30 minutes from the moment you place it. After this period, due to the immediate order processing, we cannot change your order. Ιn case of any other problem, please contact our Customer Care team through the Contact Us section immediately for further details.

Can I change my shipping address?

For security reasons, after you have completed your order, we do not change the shipping address. Don’t worry if you are away when the package arrives, because the delivery person will leave an information note.

How can I pay?

You can use any of the following payment methods. We accept payments by PayPal, VISA, VISA Debit, MasterCard, Maestro, Switch, American Express, and Parthenon’s Gift Cards. We do not accept cheques.

Is it safe to order online?

Safer than ever! To secure your online purchases, we have integrated one of the most recognized data encryption security systems. In addition, we constantly strive to enhance our systems to offer you the maximum possible security for your current and future purchases. We use the SSL (Secure Sockets Layer) technology by GeoTrust, which provides us with the SSL security certificate. Identification: ensures that your browser will send your data to the correct server and that this server is secure. Encryption: encodes the data, so that they cannot be read by anyone else. Data integrity: checks all data being transferred. In the unlikely event of unauthorized use of your card, you should immediately report the incident to the supplier of your credit card, for protection and security purposes.

How do I search for a product?

There are many ways to explore what you are looking for. You can navigate through the main menu -the categories and their subcategories- at the top of the website. Another option is to select your products from their place of origin, the recommended recipes and the ready made baskets. Finally, you can enter the product or item you wish, in our search engine at the top left corner of the website, and you will be able to see the results of your search.

The product I wish to purchase is out of stock. When will it be available again?

If you have already placed your order and the product is out of stock, we will contact you immediately to inform you of any delay or to send you a similar product of your choice. If you have any questions or if you need more information, please go to the contact page “Contact”.

Which currency can I use to make purchases?

For your convenience, you can pay in any of the following currencies.

  • Euro (EUR)
  • Great Britain Pound (GBP)

More currencies will soon be available …

Can I cancel my order?

We cannot cancel your order, after it has been confirmed. This is due to the special character and natural origin of our products, as they are delivered straight from their place of origin. If you have any problem regarding your order, please contact our Customer Care Team immediately.

How can I update my personal details?

After you have logged in, you can change your password, e-mail address, currency, language and Newsletter settings.

I have forgotten my account password. What should I do?

By pressing the Login button at the top of the website and by selecting the link “Forgotten your password?”, you activate the password retrieval feature. Now, you have to enter the e-mail address you used when you registered and a new password will be sent to it.

What are ''cookies''?

This particular section is not about a sub-category of products, but contains some very important and useful content with information regarding how to securely navigate our website. We pay particular attention to the importance of respecting your personal data, while ensuring smooth navigation to our website. “Cookies” is information sent to a web browser by a website. The user’s hard disk saves this information in order to be able to recover it the next time the user.

Configuration of "Cookies" settings on your web browser

If you wish to delete your “Cookies”, you can do it through your web browser.

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